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    • Home
    • Product Overview
      • Management
      • Designers
      • .NET Runtime
      • Workflow
      • Service Broker
      • Messaging
      • Connectors
      • Reporting
    • Why Neuron ESB
      • Microsoft .NET
      • Mobile & IoT
      • Cloud
      • B2B File Management
      • Business Process Management
      • Service Gateway
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Customer Support

Keeping your business connected with standard and extended 24/7 support.

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Customer Support

Sales and Training

Online support

User forum

Email support

Email sales

Get support from knowledgeable developers for knowledgeable developers

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Technical Support Benefits

  • Email or online submission of service requests
  • Service request analysis and definition
  • Service request management, resolution and response
  • Architectural reviews prior to production rollouts
  • Identification and availability of new product releases
  • Technical and architecture training

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Online Support Service

  • Knowledge Base, a comprehensive repository of product data, technical information, and articles written by senior Neuron ESB technical staff
  • Access to documentation and release notes
  • Online submission of service requests with ability to query status
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Architectural reviews and onsite training

We offer complimentary pre-production architectural reviews, and access to onsite training for Neuron ESB Support Services customers. To learn more, email us.

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Get answers and support from Neuron ESB experts

Customer Support Service representatives can be reached via web forum, email and phone. For online support, click here  (registered customers only).

Neuron ESB customer support service options

Standard Extended
Best suited for Customers operating in an environment where technical support is required Customers running mission critical systems with challenging uptime requirements
Support hours 8am x 5pm PST 24 x 7 x 365
Response time (SLA) Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day
Support incidents covered 20 (per year) 50 (per year)
Other Cold Disaster Recovery licenses included Cold/Warm Disaster Recovery licenses included
Training 3 days per year included 3 days per year included
Standard
Best suited for Customers operating in an environment where technical support is required
Support hours 8am x 5pm PST
Response time (SLA) Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day
Support incidents covered 20 (per year)
Other Cold Disaster Recovery licenses included
Training 3 days per year included
Extended
Best suited for Customers running mission critical systems with challenging uptime requirements
Support hours 24 x 7 x 365
Response time (SLA) Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day
Support incidents covered 50 (per year)
Other Cold/Warm Disaster Recovery licenses included
Training 3 days per year included
  • Home
  • Product Overview
    • Management
    • Designers
    • .NET Runtime
    • Workflow
    • Service Broker
    • Messaging
    • Connectors
    • Reporting
  • Why Neuron ESB
    • Microsoft .NET
    • Mobile & IoT
    • Cloud
    • B2B File Management
    • Business Process Management
    • Service Gateway
    • SAP
    • NetSuite
    • Salesforce
    • Microsoft Dynamics
    • Microsoft SharePoint
    • BizTalk Migration
    • NetSuite SRP Add-in for Microsoft Project
  • Industries
    • Financial Services
    • Government
    • Hospitality
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    • Manufacturing
    • Retail
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  • Resources
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    • Videos
    • White Papers
  • About Us
    • News & Press Releases
    • Contact Us
    • Partners
    • Privacy Policy
  • Try Neuron ESB

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