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Customer Support

Keeping your business connected with standard and extended 24/7 support.

Learn more about our Industry-Leading Peregrine Connect Integration and API Platform

Increased Productivity
%
IT Cost Savings
%
Faster Integration
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Customer Support, Sales and Training

Get support from knowledgeable developers for knowledgeable developers

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Architectural reviews and onsite training

We offer complimentary pre-production architectural reviews, and access to onsite training for Neuron ESB Support Services customers. To learn more, email us.

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Get answers and support from Neuron ESB experts

Customer Support Service representatives can be reached via web forum, email and phone. For online support, click here  (registered customers only).

Peregrine customer support service options

Standard Extended
Best suited for Customers operating in an environment where technical support is required Customers running mission critical systems with challenging uptime requirements
Support hours 8am - 5pm PST 24 x 7 x 365
Response time (SLA) Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day
Support incidents covered 20 (per year) 50 (per year)
Other Cold Disaster Recovery licenses included Cold/Warm Disaster Recovery licenses included
Training 3 days per year included 3 days per year included

Read more about Peregrine Connect

Articles

Rabbit MQ Topics

Introduction Due to the open-source nature of RabbitMQ and constant updates, it is very hard for developers to master its…

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White Papers

The Integration Journey to Digital Transformation with Peregrine Connect

The Integration Journey to Digital Transformation with Peregrine Connect

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Case Studies

Elektro Gorenjska

Peregrine Connect Eliminates Over 30% of Point-to-Point Integrations and reduces development time by 90%

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Videos & Webinars

Decision Test Data Mapping

– Use decisions to drive the execution of transformation logic – Chain a series of decisions to address complex scenarios …

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